Big Bad Wolf
New Member
Posts:1
 |
| 17/04/2008 5:11 PM |
|
Ok
I along with many others have finally had enough of Telstra and there poor excuses and infrastrucure.
So far letters to Telstra, local Federal Member of Parliament, Communications Minister, Shadow Minister, Prime Minister, and Bigpond, have seen nothing in reply.
Telstra have advised no future updates are planned for any North Lakes RIMS, so if you don't have ADSL, you ain't getting it. Also as for wireless, live up the back of North Lakes and if you can stand it dropping out approx 10 times an hour, its great, oh apart from the 2kbps you occassionaly get!
The only way I can see around this is to have a mass number of people, approaching Telstra at once, or making the Media aware of the farce we find ourselves living in. I am happy to approach Today Tonight, or ACA, but feel the more people who do this the better chance we have of something being done.
The government made an announcement about 2.4million Australians receiving ADSL broadband, but cannot provide details of where the upgrades are going to be. Why?
How can they supply regional Australia with ADSL, when we live within 20km of a major city and can't get?
How can Telstra, advertise and let people try ADSL2 at Westfield, yet cannot supply the North Lakes area?
How can Telstra charge customers $300 for a new line, but don't provide copper lines which support ADSL2?
With approx 8 years land release left, why is the infrastrucure not provided to us for something like Broadband?
Why build a $500,000 home in North Lakes and be left with an Internet with speeds dating back to 1996?
Why is there no waitlist for ADSL ports?
I could go on forever, but my rant is now over.
As for anyone looking in, and thinking of moving to North Lakes, please be aware you or your family will have a very limited Internet experience for the forseeable future. I would certainly look at other areas, before coming here. Which is what I am going to be doing in the next month or so.
|
|
|
|
|
Skyguy
New Member
Posts:2
|
| 18/04/2008 11:22 AM |
|
Hey guys have been following your discussions on this as I have been working on some marketing for a Unisky they have just installed a wireless network in North Lakes. You should check them out. www.unisky.com.au |
|
|
|
|
FunkyMonkey
Veteran Member
Posts:40
|
| 18/04/2008 11:29 AM |
|
earle i got a flyer in the letterbox and checked it out. good idea but it is way too slow. you'd be better getting a vodafone or optus connection that would do that speed or better and it's mobile.
unisky still uses 802.11b/g technology doesn't it? |
|
|
|
|
Skyguy
New Member
Posts:2
|
| 18/04/2008 11:53 AM |
|
Hey FunkyMonkey
Not sure where "too slow" comes in - certainly slower than ADSL2+ but slower than the the mobile providers? Look at what people are saying about them.
We aren't using 802.11 - it's proprietary technology in a higher spectrum than that. This technology will currently go to about 12Mbps and 20Mbps in the future.
Hope this helps.
|
|
|
|
|
FunkyMonkey
Veteran Member
Posts:40
|
| 18/04/2008 12:07 PM |
|
umm, i call 512kb too slow - adsl (if you can get it in north lakes) runs up to 8000kb ... i tried a 3 mobile adapter with mid range reception and it was running between 768 - 1024kb and that's a mobile device, they will go faster 1500kb - 2000kb if they have better reception. when you have a real 12mbps service i'll be interested. |
|
|
|
|
PyrotiX
Senior Member
Posts:355
|
| 18/04/2008 5:06 PM |
|
Whaaa..? 12mbps?! .. if anyone can provide that anywhere I'd be happy lol. It's a good solution to the current ADSL crisis (dare I say).
I'm on ADSL at the moment and have had our port uncapped meaning it will run at whatever speed the exchange can provide. I'm probably maybe 4km from the exchange and I'm getting anywhere between 250-500kbps.
I guess the difference is that wireless (802.11) compared to mobile is a lot more flexible with usage as it's not using the mobile network. |
|
|
|
|
Kirk of Bridgehaven
Senior Member
Posts:430
|
| 21/05/2008 11:10 AM |
|
I am a few weeks away from moving into my new house in Bridgehaven. I am hoping that Telstra, having been "upgrading" their Kallangur exchange, will be able to provide a line with ADSL (at least) or, preferably, ADSL2+ which would be wonderful (I'm not holding my breath). I'll post here with how I go, which may be helpful to those of you who will be going through this in the future. I just hope that those of you sitting there laughing your heads off at the naive newbie who thinks he's getting ADSL - are proven wrong.
Telstra's upgrades are due to be completed June 10. |
|
|
|
|
Kirk of Bridgehaven
Senior Member
Posts:430
|
| 24/05/2008 12:46 PM |
|
I have a correction. Telstra now tell me that they aren't upgrading the Kallangur exchange, they are upgrading the lines that run to my part of Bridgehaven so that people like me can get a phone line. |
|
|
|
|
Kirk of Bridgehaven
Senior Member
Posts:430
|
| 17/06/2008 12:19 AM |
|
Well, D-Day is nearly here; I get my phone line connected on 25 June. Then I'll be able to find out whether it's ADSL2+, ADSL or just plain old dial-up that I'll get. One's thing's for sure, it ain't gonna be dial-up! |
|
|
|
|
Lazygamer
Senior Member
Posts:206
|
| 23/06/2008 3:30 PM |
|
I just moved into Bridgehaven and applied for Internet.
Apparently ADSL 2+ is still impossible, they are now removing me from a Pair Gain and checking for ADSL 1..
I'll let you know what happens when they get around to it..
Anyone in Bridgehaven sharing their ADSL through wireless yet?
It seems like it might be a decent business plan... |
|
|
|
|
Kirk of Bridgehaven
Senior Member
Posts:430
|
| 23/06/2008 10:09 PM |
|
Day after tomorrow we get the phone line connected. I'll then be going to the telcos to get a decent Internet connection. I will keep posting on my progress. |
|
|
|
|
Lazygamer
Senior Member
Posts:206
|
| 24/06/2008 10:51 AM |
|
I just got of the phone with Telstra now and apparently there is a port available for me at my exchange.
My exchange is Kallungur (?) 148 if that helps anyone..
I don't yet have Internet though... will report back if it ever arrives...
I am hopeful now though |
|
|
|
|
Kirk of Bridgehaven
Senior Member
Posts:430
|
| 01/07/2008 7:31 PM |
|
Telephone line connected. Thank you Telstra. Now for the Internet... |
|
|
|
|
Kirk of Bridgehaven
Senior Member
Posts:430
|
| 10/07/2008 6:28 PM |
|
I am so annoyed. iiNet say that I can't have ADSL2 as my RIM doesn't support it. I thought Telstra upgraded my local infrastructure! Anyway, my application for ADSL1 has gone in. |
|
|
|
|
dennyWHY
New Member
Posts:1
|
| 16/07/2008 2:06 PM |
|
I seem to be on the same list. I have been trying to get ADSL for 8 mths now and come up with 2 stories. Telstra "yes you can have it, we have tested your line and are able to supply ADSL to you"......but no ports. Then from iinet, TPG,Dodo and every other friggen provider "You do not have support for ADSL due to Pair Gain or RIM, we are unable to connect you". This seems a little stupid considering that they all wholesale Telstra lines.
Anyway will keep trying.
Found a petetion that might be ok, if just only just to sign in a form of venting!!!
http://www.gopetition.com/petitions/adsl-broadband-north-lakes-murrumba-downs.html
|
|
|
|
|
Baulko
Senior Member
Posts:66
|
| 18/07/2008 10:27 AM |
|
Sorry but what is 'RIM' |
|
|
|
|
ravism
New Member
Posts:3
|
| 18/07/2008 11:35 AM |
|
Hi guys... The current affairs programs on TV are always looking for a story. How about contacting them to cover our story and we can tell them all the attempts we have made, people we have contacted and replies we have got so far... Like "Phone is a necessity and broadband internet is luxury"... Then this issue will definitely get some attention...
|
|
|
|
|
Lazygamer
Senior Member
Posts:206
|
| 18/07/2008 1:40 PM |
|
Rim:An example of a large pair-gain system. RIMs increase capacity to the areas they service, as a more economical alternative to putting in additional telephone exchanges, particularly on housing estates and condensed urban developments. RIMs do not in themselves prohibit the roll-out of ADSL. RIMs must be enabled for DSL before ADSL is available, just as telephone exchanges must first be DSL enabled before ADSL will be available (also see pair gain and ADSL)
From my limited understanding it means that there are less ADSL ports than actual telephone ports which means only some of the people on the RIM will get ADSL.
PS: I am not signing a petition that spells Optus wrong on the first line |
|
|
|
|
Kirk of Bridgehaven
Senior Member
Posts:430
|
| 19/07/2008 10:47 PM |
|
Yippeee!!! I've got ADSL! I only just got around to setting up my PC and modem/router from iiNet, as I have had the busiest week of my life, moving out of a rental in Eastridge (where I also had ADSL) to my brand new house in Bridgehaven.
I have done a few speed tests and they resulted in speeds from 1200kbps to 1600kbps. That'll do.
dennyWHY, where do you live? I don't understand why you would not get ADSL. There mustn't be any available ADSL ports in yout RIM.
As for that petition, I agree with Lazygamer, someone who can't spell has no credibility in my books. |
|
|
|
|
Martin Ellis
New Member
Posts:3
|
| 18/08/2008 1:52 PM |
|
Well, after reading these post's and after several frustrating months facing the same problems I registered on this site to post my 2 cents worth, and I thought it was just me facing these same issues!
I just moved to Bridehaven, ( Just relocated from North America ) where, dare I say it Verizon and a bunch of other ISP’s were in the process of running fiber to the curb in my old estate. Here however I can’t get even a simple basic ADSL connection due to what I now see to be a common problem – Pair Gain line or no space on the RIM/Kalangure Exchange. ADSL2 is out of the question due to my new 300.00 Telstra line been on a RIM
This is absolutely ridiculous in 2008, broadband is not a luxury, it’s an essential piece of infrastructure especially for those who work in the IT industry and require fast full time always on connections.
Like the original poster (Big Bad Wolf )indicated, we have 500k plus houses in a modern expanding estate and yet, no broadband services- It’s pathetic..
Would Stockland be able to assert some pressure in the right channels?
Anyone had any luck here with ADSL BTW..
Cheers, |
|
|
|
|
Kirk of Bridgehaven
Senior Member
Posts:430
|
| 18/08/2008 8:06 PM |
|
Hi Martin - it IS ridiculous and I agree that broadband should not be considered a luxury considering that some people have online businesses that they operate from home and others study online. Plus, how are we supposed to download the latest series of Heroes?
Anyway, welcome to Rimhaven, Martin. I hope you, at least, have success getting broadband... like I did. Yippee!! Sorry. Not very sensitive of me. |
|
|
|
|
Lazygamer
Senior Member
Posts:206
|
| 21/08/2008 11:14 AM |
|
@Martin Ellis, I live in Bridgehaven and received my ADSL without issues. Though I think I may have been one of the last on my street.
I am near the end of Bridgehaven (Hare, Possum and other animal streets)
|
|
|
|
|
Martin Ellis
New Member
Posts:3
|
| 21/08/2008 11:34 AM |
|
Hi Lazygamer, That's interesting, I’m on Wallaby (Top End), just moved in, Tried TGP and got rejected, Currently keep continually applying with another major ISP - always gets rejected due to Telstra not been able to find an "alternate path". Apparently, this is Telstra's way of obfuscating the connection process since it’s another ISP and not Big pond. Bet ya Big pond can find another route!
Information for others, I contacted Cirrus Communication yesterday, A wireless Inteternet provided, They will have service to North Lakes in about 4 weeks, 2k/512 connection with a 40gb download limit is $139.00, expensive I know but I may look at this and drop Telstra altogether saving on line rental..
Currently on a 3 wireless Broadband connection, 6gb for 39.00, not bad speed also!
How recent did you get service? and with what ISP?
martin@sysconc.com
|
|
|
|
|
Lazygamer
Senior Member
Posts:206
|
| 21/08/2008 2:03 PM |
|
I went through TPG as well and my service was connected about a month ago now.
I have never heard of the "alternate path" excuse though, that is original...
Can BigPond offer you service? Surely if they can then they are legally bound to let TPG or anyone else use that line as well? |
|
|
|
|
PyrotiX
Senior Member
Posts:355
|
| 22/08/2008 12:18 AM |
|
We recently moved into a new building within our complex at work and Telstra informed us that we were serviceable for ADSL but when we went to arrange our connection with iinet they said we weren't serviceable (same applied for other ISPs)
After three days of my boss calling Telstra and being transfered from department to department and eventually getting back to where he originally called, he asked me if I could look into it. Having previously worked at Telstra for four years, I came to know which departments to call for what issues and what acronyms to use to describe certain issues (Telstra staff speak almost entirely in acronyms).
So the dilemma I had to resolve was that we had a land-line which was serviceable by Telstra but by no one else. So first thing I did was call up Telstra Accounts (accounts staff also do provisioning to cut costs on staff numbers) and asked if they could check a phone number to see if it was serviceable for ADSL.
The staff member informed me that it was serviceable, I went on to explain that this was unusual because other ISPs are saying it's not available in their system (LILO). I then went on to ask if they could ensure that my phone number (FNN) was entered into LILO properly.
The guy put me on hold and went and checked.. he came back with. "Ah, it looks like it's in queue to be done, I'll just do that for you now". I thanked him for his help and off I went over to iinet.
me: "Hi, could you check to see if my phone number is serviceable?"
iinet: "Yep, it says here it is"
me: "oki, sign me up!"
Problem solvered.
To save you a lot of trouble, I have broken this task down to a simple checklist.
* Check if phone number is serviceable with Telstra. If the staff member is unsure, ask him/her to check with provisioning.
Yes it is serviceable! - Then chances are you should be serviceable for most other ADSL carriers as most ISPs use Telstra equipment in the exchange.
No it's not serviceable - Don't moan and complain about it, if it's not serviceable it's not serviceable. Ask if there is a ETA as to when it will be available in your area. There are a lot of other broadband wireless options available to people now which is just as good (cost & speed).
* If the number is serviceable by Telstra but it's not with another ISP, one of two things could be happening. The first is that the ISP you are trying to sign up with has their own equipment in the exchange and not Telstra's (highly unlikely in QLD) or you aren't entered into a system called LILO which ISP's use to check phone numbers as to the serviceability.
* I'm too far from the exchange. I'm on a pair gain line. There isn't enough copper. My RIM is full.
If your question relates to anything like the above, cut your losses now. Chances are ADSL won't be available to you any time soon. If you believe the ISP in question has exhausted all avenues for you getting ADSL, contact the TIO. http://www.tio.com.au/ |
|
|
|
|